Published Oct 7, 2024

HansVestberg Youtube Update

Hans Vestberg, CEO of Verizon, delves into visionary leadership and personal growth by sharing his journey from sports to business, discussing innovative strategies, stakeholder engagement, and the future of 5G connectivity, with a focus on enhancing customer experience.
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Episode Highlights

  • 5G Leadership

    Under 's leadership, Verizon is at the forefront of the 5G revolution, transforming the telecommunications landscape. Hans emphasizes the importance of broadband, mobility, and cloud services, creating a flexible and valuable product that ensures customer loyalty 1. He has built a vertical stack of offerings, including partnerships with Disney, Apple, and Max, to provide streaming services, fintech, and more, enhancing the customer experience 1.

    I want every person to have their, my plan, my plan on wireless and my home on broadband.

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    This customer-centric approach aims to personalize services, ensuring Verizon remains a leader in wireless and broadband networks 2.

       

    Global Vision

    Hans's vision extends beyond Verizon, focusing on global connectivity and digital inclusion. He has rallied 350 partners, including major companies like Google and Mastercard, to connect one billion people worldwide through digital healthcare, education, and financial inclusion 3. This ambitious project aims to provide equal opportunities regardless of one's background, emphasizing the transformative power of internet access.

    I put out a wild vision of 1 billion connected people.

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    Hans's efforts highlight the role of connectivity in enhancing societal participation and access to essential services 4.

       

    Customer Focus

    Verizon's strategy under Hans is to expand its offerings to enhance customer satisfaction and loyalty. By personalizing services, such as offering Netflix at a cheaper price and providing insurance and credit card options, Verizon aims to delight its customers and maintain its leadership position 2. Hans acknowledges the challenges of bureaucracy and the importance of customer feedback in achieving this vision.

    I dedicate my mornings, I don't know, an hour every morning just to read them through.

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    His commitment to listening to customer feedback and addressing their needs is central to Verizon's customer-centric approach 5.

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